Hombli

Smart Doorbell 2

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What's the difference between the Smart Doorbell 2 and Smart Doorbell 1?

The Smart Doorbell 2 has been improved in many aspects compared to the Smart Doorbell 1. Find out what’s changed:

  • 25% Faster Response time
  • 25% Better signal strength
  • 40% Larger battery
  • 125% higher video bitrate
  • Improved image sensor and video quality
  • Option for wired installation
  • Including corner mount
  • Increased motion detection sensitivity
  • Anti-theft alarm
  • Adjustable volume
  • New and Improved bracket
  • Including extended manual

How do I reset the Smart Doorbell 2?

The Hombli Smart Doorbell 2 can be reset with the reset button on the backside of the device. See the image below where you can find this button

 

Press and hold the reset button for five seconds and the doorbell will reset itself. When the indicator light will flicker red light you can add the doorbell again to the Hombli App.

Why does my SD card does not show up in the settings?

Please follow the steps below to make the SD card visible in the settings:

  1. Format the card in a desktop computer to FAT32.
  2. Reboot the doorbell with an SD card present.
  3. Force close the app.
  4. Restart the app.

Note: SD cards up to 128GB are supported.

 

How do I continuously record with the Smart Doorbell 2?

This feature is not possible, since it would require too much power to continuously record, even if the doorbell is connected to the mains. Traditional doorbell cables do not supply enough power for this to be viable.

 

There is a loud sound coming from my Smart Doorbell 2, what does this mean?

This is the anti-theft alarm which goes off if the Smart Doorbell 2 is moved. Once the doorbell is secured to your doorpost, it will only go off if someone tries to remove the doorbell.

How do I link Hombli with Google Home?

Our complete Google Home setup guide walks you through the entire process of linking Hombli with a Google Home speaker.

Does this device supports cloud storage?

Yes! With a Hombli Cloud Storage subscription, you can view event recordings from the past 7 days in the Hombli app. You can add a subscription to your device directly in the app. Subscriptions start at just €3.49 per month!

Learn more about Hombli Cloud Storage

Where can I find my Device ID?

In some cases, it is useful to share the Device ID of your Hombli device with our customer support. This unique code makes it easier for us to solve certain issues and allows us to manually activate Google Home and Amazon Alexa services for Smart Doorbells and Smart Cameras.

Follow the steps below to find your Device ID:

1.Select the desired device from the list of connected devices in the Hombli app:

2.Press the pencil or three dots in the top right corner to access the device settings.

3.Select “Device Info” from the menu.

4.Here, among other things, the Device ID is stated. Note: options and images may vary per device and version of the app.

5. Share your Device ID with us by filling in this contact form.

Can the Hombli Smart Doorbell recognize people and show who is at the door via a notification?

At the moment this is not yet possible. We are developing this feature and hope to add it as soon as possible to the Hombli app with an update.

Is the data on the microSD card encrypted?

Yes, your privacy is our top priority. The video footages are therefore only visible through the Hombli app, when the memory card is in the doorbell. It is not possible to view the footage from the memory card on a computer. It is possible to export images to the internal storage of your phone and those images can of course freely be shared with other devices.

How theft-proof is the Hombli Smart Doorbell? Can a thief do something with it after it has been stolen?

If the doorbell is stolen, the thief can’t do anything with it. The doorbell is linked (in the cloud) to the person who added the device to the Hombli app. When someone resets the doorbell and attempts to add the device to the Hombli app a notification will appear that the doorbell is already linked and must first be disconnected by the original owner.

The thief can contact us and request to disconnect the product from the original owner, but in this case we have his contacts and if necessary we can take steps to return the Smart Doorbell to the original owner.

My Hombli Smart Doorbell shows that it is already connected to another account

To prevent the doorbell from being misused in case of theft, the doorbell stays always connected to the users account.

A new user cannot connect a new user account. If the device was previously connected to a different account that you don’t have access to, you must remove it first from the Hombli app, before it can be added again. If the doorbell was not previously added to your account, you can tap the link to request to disconnect the device.

I am unable to set up a connection between my network and the Hombli Smart Doorbell

There are two ways to make a connection between a Hombli device and your home network:

  1. Manual
  2. Auto Scan

1. Manual

  1. Connect your phone to your 2.4GHz WiFi network. 5GHz Wi-Fi networks are not supported.
  2. Tap in the Hombli app on the green plus symbol to add a device
  3. Choose at the top of the screen for manually add, this is selected by default
  4. Choose the Hombli Smart Doorbell in the category “cameras”
  5. Tap on continue when the doorbell repeatedly flashes as shown on the screen.
  6. If the doorbell does not flash as shown in the screen, press on “help” for instructions to reset the doorbell

2. Auto Scan

  1. Connect your phone to your 2.4GHz WiFi network. 5GHz Wi-Fi networks are not supported
  2. Turn on your Bluetooth
  3. Turn on the location services of your phone and give the Hombli app access to your location.
  4. Tap the green plus symbol in the Hombli app to add a device.
  5. Select the top of the screen for an auto scan. The Hombli app will search all available devices and add

 

Is it possible to adjust the recording to a limited zone or does it record everything within a fixed zone?

It is currently not yet possible to set specific areas to record, but we are constantly improving the Hombli app with new features. It is possible to set the motion detection sensitivity on: Off, Low, Medium and High.

Didn’t find an answer here? Please contact Customer Support